FAQ
Return Policy
What is Solaí The Label?
Solaí The Label is an elevated coastal clothing brand designed around the ease of vacation dressing. We create timeless, feminine pieces in natural fabrics like linen and cotton gauze — made to move easily between slow mornings at home, weekend getaways, and everything in between. Rather than chasing trends, we focus on wardrobe staples that hold up season after season.
Is Solaí linen good for hot weather and travel?
Yes — linen is one of the most breathable natural fibers you can wear. It's lightweight, moisture-wicking, and gets softer with every wear, which makes it a favorite for warm climates and travel. It's also naturally wrinkle-resistant by design — a slightly relaxed, lived-in look is part of the fabric's character, not a flaw. It packs light, breathes well on a plane or in humidity, and dries quickly if you need to hand-wash on the go.
What sizing does Solaí carry, and how do the pieces fit?
Our pieces are designed with a relaxed, easy fit true to the effortless silhouettes we're known for.
How should I care for my Solaí pieces?
Care instructions vary by fabric and are listed on each product's garment tag and product page. As a general guide, our linen and cotton gauze pieces are best cared for gently — cold wash and air dry when possible — to preserve the fabric's texture and color over time.
What's the difference between linen and cotton gauze?
Both are lightweight, breathable natural fabrics, but they feel different on the body. Linen has more structure and a slightly crisp hand that softens with wear — it holds its shape a little more. Cotton gauze is thinner, softer, and more fluid from the first wear, with a relaxed drape that's closer to a worn-in tee. Both are warm-weather favorites; the choice usually comes down to whether you want something with a bit more structure (linen) or something softer and more relaxed (gauze).
What should I pack for a coastal or warm-weather trip?
A few well-chosen natural-fiber pieces go further than a full suitcase. A linen or cotton gauze dress that works day to night, a breathable button top that layers over a swimsuit, relaxed shorts or wide-leg pants, and one layering piece for cooler evenings covers most warm-weather trips without overpacking.
Is Solaí a luxury clothing brand?
Solaí is positioned as elevated, quality-focused coastal clothing rather than high-end luxury pricing — most pieces are designed to be worn often and repeated, with an emphasis on natural fabrics and timeless design over trend-driven fast fashion.
How do I know what size to order?
Check the product description for details on fabric details, fit, & size charts.
Does Solaí restock sold-out styles?
Yes — popular styles are restocked when possible. Check the Restocked collection on the site for pieces that have recently come back in stock. Also sign up for back in stock notifications to be notified directly when an item is restocked.
Are Solaí's collections seasonal, or available year-round?
Solaí releases seasonal and limited collections throughout the year (like our Linen and Cotton Gauze collections each summer), alongside Signature Styles — core pieces we keep in rotation because customers reach for them again and again.
What is Solaí's return policy?
We accept returns within 30 days of your order being fulfilled, as long as items are unwashed, unused, and in their original condition. Returns are refunded as store credit only, which is valid for one year from the date of issuance. Items marked Final Sale — including jewelry, hats, and anything in our Sale section — cannot be returned.You can start a return or exchange anytime at our return portal.
Can I exchange an item instead of returning it?
Yes. Select the item you'd like instead, and we'll ship your new piece as soon as your original item is on its way back to us. Exchanges carry an $8.00 shipping and restocking fee.
How long does shipping take?
Orders are typically processed within 1–3 business days and can take up to 7 business days to ship, depending on your zip code — most orders move in under 3 days.
How much does shipping cost?
Shipping is free on all U.S. orders over $150. Orders under $150 ship for a flat $8.95. Express shipping is available for $18.00. Canadian orders ship for a flat $25.00; Solaí is not responsible for customs fees, and Canadian return shipping is provided by the customer at their own cost.
Can I cancel or change my order after placing it?
We ship quickly, so we can rarely make changes once an order is placed — but email us right away at hello@solaithelabel.com and we'll do what we can.
What happens if my package is lost, stolen, or arrives damaged?
We offer optional package protection through Navidium at checkout, which we recommend — Solaí is not able to replace or reimburse lost, stolen, or damaged items if protection was declined. If your item arrives damaged, email hello@solaithelabel.com within 7 days of delivery with a photo of the unworn, unwashed damage and your order number, and we'll take care of it quickly.
Do you offer refunds to my original payment method?
Regular-priced returns are issued as store credit to the email on your order, not back to your original payment method.
How can I get in touch with Solaí?
Email us anytime at hello@solaithelabel.com — we're happy to help with orders, sizing, or general questions.
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