Returns & Shipping

Return Policy

Click HERE to return your pieces.

We proudly offer FREE returns! We are so confident in our product and guarantee you will love it, but we know that sometimes things just don't work out! Returns are free for only US customers.

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 30 days of the order being fulfilled. As long as items are unwashed, unused, and in their original condition. Your return will be refunded in form of store credit only that never expires.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Items marked "Final Sale" cannot be returned. Jewelry, Hats and items under our sale section are all final sale. 

Click HERE to return your pieces.

Damaged/Faulty Items

Once items have been shipped, they become the property and responsibility of the purchaser. If a product is damaged in transit or is misplaced, it is the purchaser’s responsibility to liaise with the shipping carrier. 

If your item or items get delivered and have damages please email hello@solaithelabel.com a photo of the UNWASHED/UNWORN damage along with your order number within 7 days of delivery. We will work quickly to give a refund for the merchandise in form of store credit, replacement or back to original payment form upon request. 

Lost Packages

We are not responsible for lost packages. The customer is responsible to correspond with the shipping carrier for assistance.

Order Cancellations/Changes

We cannot guarantee a cancellation or changes on an order once it's placed. Our fulfillment warehouse ships out quickly after the order is made so we can rarely make any changes. Please email us at hello@solaithelabel.com to see if it's possible to cancel or change your order if needed.

US Shipping

Orders take 1-3 business days to process and can take up to 5 business days to ship, depending on your zip code. Most orders take under 3 days to be processed and deliver.

All orders under $150 have a charge of $8.95 to ship. All orders over $150 are on us. Express shipping is $18.00.

Canadian Shipping

We are not responsible for customs fees or lost packages. Orders can take up to 10 business days to deliver. Shipping cost is $25.00.

 

For any further assistance please contact, hello@solaithelabel.com and we will get back to you as quickly as possible.