Click HERE to return your pieces.

We proudly offer free return shipping labels for our shoppers in the USA. If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 30 days of the order being fulfilled. As long as items are unwashed, unused, and in their original condition. Your return will be refunded in form of store credit only that never expires.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Items marked "Final Sale" cannot be returned. Jewelry, Hats and items under our sale section are all final sale. 

Click HERE to return your pieces.

We proudly offer Route Shipping that can be purchased at an additional cost to you. Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit.

Once items have been shipped, they become the property and responsibility of the purchaser. If a product is damaged in transit or is misplaced, it is the purchaser’s responsibility to liaise with Route. We are not responsible if the customer did not purchase insurance protection through Route. 

If your item or items get delivered and have damages please email hello@solaithelabel.com a photo of the UNWASHED/UNWORN damage along with your order number within 7 days of delivery. We will work quickly to give a refund for the merchandise in form of store credit, replacement or back to original payment form upon request. 

We are proud to offer our customers the option to purchase package insurance through Route. We strongly advise package protection as carrier mishaps, stolen packages and damaged items can always occur during shipping. If you choose to opt out of Route, Solai will not be responsible for replacing or reimbursing any items.

We cannot guarantee a cancellation or changes on an order once it's placed. Our fulfillment warehouse ships out quickly after the order is made so we canrarely make any changes. Please email us at hello@solaithelabel.com to see if it's possible to cancel or change your order if needed.

Orders take 1-3 business days to process and can take up to 5 business days to ship, depending on your zip code. Most orders take under 3 days to be processed and deliver.

All orders under $150 have a charge of $8.95 to ship. All orders over $150 are on us. Express shipping is $18.00.

We are not responsible for customs fees or lost packages. Orders can take up to 10 business days to deliver. Shipping cost is $25.00. Return labels will also be provided by the customer at an additional cost. 

For any further assistance please contact, hello@solaithelabel.com and we will get back to you as quickly as possible. 

We do not offer full refunds back to your original form of payment. If you wish to return or exchange your regular priced items, we will issue you store credit to the email associated with your order.