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RETURNS

 

Return Policy

We proudly offer FREE returns! We are so confident in our product and guarantee you will love it, but we know that sometimes things just don't work out! Returns are free for only US customers.

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 30 days of the order being fulfilled. As long as items are unwashed, unused, and in their original condition. Your return will be refunded in form of store credit only.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Items marked "Final Sale" cannot be returned. Jewelry, Hats and items under our sale section are all final sale. 

Click HERE to return your pieces.

Damaged/Faulty Items

Once items have been shipped, they become the property and responsibility of the purchaser. If a product is damaged in transit or is misplaced, it is the purchaser’s responsibility to liaise with the shipping carrier. 

If your item or items get delivered and have damages please email hello@solaithelabel.com a photo of the damage along with your order number within 7 days of delivery. We will work quickly to give a refund for the merchandise in form of store credit, replacement or back to original payment form upon request. 

Lost Packages

We are not responsible for lost packages. The customer is responsible to correspond with the shipping carrier for assistance.

Order Cancellations/Changes

If you would like to cancel your order, we can do so as long as the order has not shipped. Please email us at hello@solaithelabel.com to cancel or change your order.

Canadian Shipping

We are not responsible for customs fees or lost packages. 

 

For any further assistance please contact, hello@solaithelabel.com and we will get back to you as quickly as possible.